Facilities
A secure vehicle compound capable of holding in excess of 35 vehicles with palisade fencing and razor wire. CCTV cameras and screens provide 24 hour security to all areas of the workshops and vehicle compound.
Secure property storage room with individual tagging system.
The comprehensive alarm system is directly linked to an independent monitoring station by Red Care.
The fully equipped and secure Forensic Bay is covered by a separate alarm system.
All workshops are fully equipped and cater for both light and commercial vehicles with a full length pit, ramps, and MOT testing Station.
Fully equipped control room with Turbo Dispatch facilities and 24 hour cover
PLANT & EQUIPMENT
Vehicle Fleet
(All fitted with fire extinguishers, first aid kits and seat belts - where applicable)
 | 3 x Service Vans |
| 10 x Car Transporters all fitted with Crew Cabs ( 4 x Tilt and Slide ) + 1 stand-by on deployment |
| 5 x Spec Lifts with Crew Cabs + 2 stand-by on deployment |
| 1 x Accident Unit fitted with 14 tone metre Hiab, Slide and Tilt body, & 2nd car lift, Full lift tip and hook hydraulic lifting equipment |
MOT Testing Station
| Rolling Road Brake Tester |
| 2 x Ramps |
| Exhaust Emission Tester |
| Headlight Tester |
| Tuning Equipment |
Workshop
| 4 x vehicle lifting ramps ( 2 ton - 8 ton ) |
| Full length pit |
| Lifting gantry |
CUSTOMER FACILITIES
| Reception area with comfortable seating and refreshment facilities ( Hot & Cold Refreshments ) |
| Telephone for customer use |
| Credit Card payment facilities |
| Cloakroom facilities |
| Television, Video, and reading materials |
| Conference facilities |
PERFORMANCE MEASURES
We regularly monitor our performance in relation to response times, repair rates, and customer satisfaction.
Since 2005
| Average Response Times | 24 minutes | |
| Repair rate | 91% | |
| Customer Satisfaction | Excellent Good Satisfactory | 47 % 44 % 8 % |
| Job Acceptance Rate | 99.2% | |
| Tasks Completed Notification | 95% | |
| Maximum Capacity level | 15 per hour |
It is the Quality Policy of County Motor Services Limited to provide the highest possible levels of service and customer satisfaction in the recovery, service, maintenance and repair of private and commercial vehicles.
Our objective is to ensure that the service which we offer to our customers fully meets both their specified and implied requirements, and to meet these requirements in the most effective and efficient way. The Quality system is operated as a means of achieving the goals and objectives set out in the business plan, which will evolve to meet requirements.
The Quality System meets the requirements of BS EN ISO 9002 : 1994 and is independently audited annually.
ADDITIONAL SERVICES ( 24 hour )
| Comprehensive stock of fast moving vehicle parts + arrangements with Partco |
| Courtesy cars on site |
| Popular tyre and battery stocks |
| Contracted windscreen service available |
| Contracted vehicle hire services available ( saloons, vans, and mini-bus ) |
| Contracted Taxi and Mini-Bus service available |